Need help? 1-888-835-3467
  1. Dial #100 from your phone and follow the prompts.
  2. Charges will appear on your TELUS mobility bill.
  3. Get a free text message outlining your call details.
Charges will appear on your TELUS mobility bill.
Dial #100 from your phone and follow the prompts.
Get a free text message outlining your call details.

Frequently asked questions

Find answers to frequently asked questions about #100 on TELUS mobile long distance service.


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Q: How do I use #100's long distance service on my TELUS mobile?

A: Simply dial #100 followed by the SEND / TALK button to connect the call. Wait until you hear the prompt and begin dialing your destination number, beginning with 1 for U.S. calls, or 011 for international calls followed by your destination number.

Q: Do I need to sign a contract or switch my mobile service provider?

A: No, there are no contracts. However, Telehop's #100 is only available to TELUS mobile, TELUS Pay & Talk, and KOODO mobile customers.

Q: Can I use #100 if I already have a long distance package with my service provider?

A: Yes, customers can continue to use their long distance package in conjunction with Telehop's #100 service.

Q: Are rates different when calling landlines and cell phones?

A: For many countries the landline and cell phone rates are different, please refer to our rate finder chart for more information.

Q: What increments does Telehop charge for #100 service?

A: Telehop's #100 long distance service for TELUS mobility is billed by rounding up to nearest whole minute.

Q: Can I use Telehop's #100 service outside of Canada?

A: Telehop's #100 is available on your TELUS mobile Canada-wide through selected mobile carriers including TELUS mobile, Koodo mobile, and TELUS Pay & Talk.

Q: What happens if my calls don't connect?

A: You will not get charged if a call does not connect. We only charge for connected calls including voicemail and answering machines. If you have any questions, please contact our customer service representative at 1-888-835-3467.

Q: How does #100 charges appear on my current mobile phone bill?

A: Telehop's #100 service charges will appear on your TELUS mobile, Koodo mobile, or TELUS Pay & Talk as summarized charge of usage during the billing period. You can easily monitor your individual call usage and associated charges within the billing period with our free text message you receive outlining the call details after each call.

Do you need help?

Toll Free: 1-888-TELEHOP (835-3467)
Toronto: 416-494-5893
Fax: 416-494-3788

customerservice@telehop.com

How to Call:

Canada, USA & Caribbean:

Dial #100

+ 1 + Area Code + Phone Number

Other International:

Dial #100

+ 011 + Country Code +

Area Code + Phone Number